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Shipping Policy

Shipping Policy

Thank you for shopping with us! We are committed to providing you with a smooth and reliable shipping experience. Please read our shipping policy carefully to understand our practices.

Shipping Options

  1. In-Store Pickup:
    We offer in-store and curbside pickup for all purchases. You can collect your order Monday through Saturday from 11:00 AM to 6:00 PM.

  2. Standard Shipping:
    We provide standard shipping on all orders. Delivery typically takes 3-5 business days, depending on your location.

  3. Free Shipping:
    Enjoy free standard shipping on orders of $79.99 or more. For orders below this amount, standard shipping rates will apply at checkout.

Processing Time
All orders are processed within 24 hours on business days (Monday to Friday). Orders placed on weekends or holidays will be processed the next business day. Once your order has shipped, you will receive an email notification with tracking information.

Shipping Destinations
We currently ship within the United States. If you have any questions about shipping to your location, please contact us.

Damages
If your order arrives damaged, please contact us within 48 hours of delivery. We may require photographic evidence of the damage to assist you promptly.

Contact Us
For any questions or concerns regarding your order or our shipping policy, please reach out to us at:

 Email: [email protected]

FAQ

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Yes, we guarantee 100% authenticity for all our products. We source our items directly from authorized manufacturers and distributors to ensure you receive genuine, high-quality products. Each item comes with proper authentication and original packaging.

Yes, we provide fast and secure shipping services. All orders are carefully packaged and shipped through reliable courier partners. We use tracking systems to monitor your package throughout its journey, and you'll receive a tracking number once your order is dispatched.

Standard domestic shipping typically takes 3-5 business days. International shipping can take 7-14 business days, depending on the destination. Express shipping options are available at checkout for faster delivery. Processing time for orders is usually 1-2 business days.

Yes, we have a comprehensive refund and return policy. If you're not completely satisfied with your purchase, you can return it within 30 days of delivery. Items must be unused, in their original packaging, and in the same condition you received them. Once we receive and inspect the returned item, we'll process your refund within 3-5 business days.

We accept:

  • Credit/Debit cards (Visa, MasterCard, American Express)
  • PayPal
  • Affirm
  • Klarna

Yes, we regularly offer various discounts and promotions:

  • Sign up for our newsletter to receive a 10% discount on your first purchase
  • Seasonal sales and holiday promotions
  • Special discounts for bulk orders
  • Loyalty program rewards for returning customers
  • Flash sales and limited-time offers

For the latest discount information, subscribe to our newsletter or follow us on social media.

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100% Authenticity Guarantee

We guarantee that every wig and beauty product we sell is made from high-quality materials, offering a natural look and feel. No synthetic surprises—just premium, authentic beauty you can trust.

Buy Now, Pay Later Guarantee

We believe that luxury beauty should be accessible. That’s why we offer flexible payment options—buy now and pay over time, so you can get what you love without breaking the bank.

Fast & Secure Shipping Guarantee

We know you need your beauty essentials quickly and safely. That’s why we guarantee fast processing times and secure shipping, ensuring your order arrives on time and in perfect condition.

Hassle-Free Returns Guarantee

Your satisfaction is our priority! If you’re not completely in love with your purchase, we offer easy returns and exchanges within our policy period—no stress, no hassle.