Shipping Information

Thank you for shopping with Another Level Beauty Supply!

We strive to process and ship all orders as quickly as possible.

Processing Time

• Orders are typically processed within 1–3 business days.
• Orders placed on weekends or holidays will be processed on the next business day.
• During sales, holidays, or new product launches, processing times may be slightly longer.

Shipping

• We ship throughout the United States.
• Shipping rates are calculated at checkout.
• Once your order has shipped, you will receive a tracking number via email.

Delivery

Delivery times vary depending on the shipping method selected and your location.

Please note that delivery estimates are provided by the shipping carrier and are not guaranteed.

Lost or Delayed Packages

Once a package has been handed over to the shipping carrier, Another Level Beauty Supply is not responsible for shipping delays caused by the carrier, weather conditions, or other circumstances beyond our control.

If your package is lost, please contact the shipping carrier first. If you need additional assistance, our customer service team is happy to help.

Incorrect Shipping Address

Please verify your shipping address before placing your order.

Another Level Beauty Supply is not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error, please contact us immediately. Once an order has shipped, we cannot change the delivery address.

Return Policy

At Another Level Beauty Supply, the health and safety of our customers is our top priority.

Due to the sanitary nature of our products, all sales are final.

We do not accept returns, exchanges, or refunds on:

• Wigs
• Human Hair Bundles
• Braiding Hair
• Hair Extensions
• Lace Products
• Hair Care Products
• Cosmetics
• Beauty Products
• Barber Products
• Accessories
• Any item that has been opened, worn, altered, or used

This policy helps ensure every customer receives brand-new, unused merchandise.

Damaged or Incorrect Orders

If you receive:

• the wrong item,
• a damaged item, or
• a defective product,

please contact us within 48 hours of delivery.

Email us with:

• Your order number
• Photos of the product
• Photos of the packaging
• A brief description of the issue

If the claim is approved, we will replace the item or provide another appropriate resolution.

Order Cancellations

Orders may only be canceled before they have been processed for shipment.

Once an order has been processed or shipped, it cannot be canceled.

Wig Care Instructions

Proper care will help extend the life and beauty of your wig.

Before Wearing

• Gently brush or comb the wig using a wide-tooth comb or wig brush.
• Start at the ends and work upward to prevent shedding.
• Store your wig on a mannequin head or wig stand when not in use.

Washing

• Wash only when necessary using sulfate-free shampoo and conditioner.
• Use cool or lukewarm water.
• Do not scrub aggressively.
• Rinse thoroughly.

Drying

• Pat dry with a soft towel.
• Allow the wig to air dry naturally.
• Avoid excessive heat whenever possible.

Styling

• Use heat tools only if your wig is heat-safe.
• Always use a heat protectant before styling.
• Avoid excessive heat that may shorten the life of the hair.

Sleeping

Do not sleep in your wig whenever possible, as this may increase tangling, shedding, and wear.

Chemicals

Avoid excessive use of bleach, harsh chemicals, or permanent dyes unless performed by an experienced professional.

With proper care, your wig will remain beautiful and last much longer.

Frequently Asked Questions

Are your wigs made from human hair?

We offer both premium human hair wigs and high-quality synthetic wigs. Please refer to each product description for specific details.

Can I return my wig?

Due to health and sanitation regulations, all sales are final. Please review our Return Policy for complete details.

How long does shipping take?

Orders are typically processed within 1–3 business days. Shipping times vary depending on your selected shipping method and destination.

Do you offer local pickup?

Yes! Local pickup may be available at our Florence, South Carolina location when selected at checkout.

How do I choose the right wig?

Each product includes information about hair type, lace type, cap construction, and available lengths. If you need assistance, our team is happy to help you find the perfect wig.

Do you sell beauty supply products?

Yes! In addition to wigs, we offer hair care products, braiding hair, human hair bundles, barber supplies, cosmetics, lace products, styling products, and much more.

How can I contact customer service?

If you have any questions, please contact us through our Contact Us page or by using the contact information listed on our website. We are happy to assist you.